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EXCHANGE & RETURN POLICY

Returns
Our policy lasts 7 days. If 7 days have gone by since day you have received your order, unfortunately we can’t offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and tags. You are eligible for a return within 7 days from the day that you receive your package.
To complete your return, we require a receipt or proof of purchase.
 
Items not eligible for a refund
- Any item not in its original condition
- Is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery will not be accepted.
 
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company. It may take some time before your refund is officially posted.
There is often processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at info@menzerhajiyeva.com.
 
Items on Sale
Only regular priced items may be refunded. Sale items cannot be refunded.
 
Exchanges (if applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email at info@menzerhajiyeva.com and send your item to: 31 Aziz Aliyev, Suite 25, Baku AZ1000, Azerbaijan.
 
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a credit note will be issued to shop on our website.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
 
Shipping costs on return goods
To return your product, please mail your product to: 31 Aziz Aliyev, Suite 25, Baku AZ1000, Azerbaijan.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Personalized items are non-returnable , neither exchangeable nor refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a shipping service with tracking number or purchasing shipping insurance. We are not responsible for shipping of returned items.